Privacy policy

Privacy Policy

Last updated: July 7, 2026

At Velixo, we are committed to protecting your privacy and personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your personal data.

By using our website, you agree to the practices described in this Privacy Policy.

1. Data Controller

The data controller responsible for processing your personal information is:

Velixo
Avenue de la République
93300 Aubervilliers
France

Email: velixoshop7@gmail.com

2. Information We Collect

When you visit or make a purchase from our store, we may collect the following information:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order details

  • Payment information

  • IP address

  • Browser and device information

  • Website usage and browsing activity

  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders;

  • Process payments securely;

  • Provide customer support;

  • Prevent fraud and unauthorized transactions;

  • Improve our products, services, and website;

  • Comply with legal obligations;

  • Send marketing communications if you have given your consent.

4. Payment Processing

Payments are securely processed through Stripe and/or Shopify Payments.

We do not store or have access to your complete payment card information. All payment information is encrypted and processed in accordance with industry security standards (PCI DSS).

5. Shopify

Our store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.

Shopify may collect and process certain personal information necessary to operate the store, process orders, and ensure security and performance.

6. Sharing Your Information

We may share your personal information only when necessary with:

  • Shopify, to operate our online store;

  • Stripe and/or Shopify Payments, to process payments;

  • Shipping carriers, to deliver your orders;

  • Technology and service providers assisting in operating our business;

  • Government authorities or law enforcement agencies when required by law.

We do not sell your personal information to third parties.

7. Cookies

Our website uses cookies and similar technologies to:

  • Ensure the website functions properly;

  • Remember your preferences;

  • Analyze website traffic and performance;

  • Improve your browsing experience;

  • Provide personalized content and advertisements where permitted by law.

You can manage or disable cookies through your browser settings.

8. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill your orders;

  • Provide customer support;

  • Meet legal, tax, and accounting obligations;

  • Resolve disputes;

  • Enforce our agreements.

When your information is no longer required, it will be securely deleted or anonymized.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Although we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is completely secure.

10. Your Rights

Depending on your country of residence and applicable law, you may have the right to:

  • Access your personal information;

  • Correct inaccurate information;

  • Request deletion of your personal information;

  • Restrict or object to processing;

  • Request data portability;

  • Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at:

velixoshop7@gmail.com

11. International Data Transfers

Your personal information may be transferred to and processed in countries outside your country of residence, including by Shopify and Stripe.

Where required by law, appropriate safeguards are implemented to protect your personal information during such transfers.

12. Children's Privacy

Our website is not intended for individuals under the age of 16.

We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, our services, or business practices.

The updated version will always be available on this page, and the "Last updated" date will be revised accordingly.

14. Contact Us

If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact us:

Velixo
Avenue de la République
93300 Aubervilliers
France

Email: velixoshop7@gmail.com