Refund & Return Policy

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.

• The item must be returned in its original packaging with all accessories included.

• Proof of purchase is required.

Returns sent without prior authorization may not be accepted.

Non-Returnable Items

The following items cannot be returned unless they are damaged or defective:

• Gift cards

• Digital products or downloadable content

• Personalized or custom-made products

• Perishable goods

• Intimate or sanitary products

• Final sale items

Return Process

To request a return, please contact our customer support through the contact information available on our website.

Please include:

• Your order number

• The reason for your return

• Photos of the item if it is damaged or defective

If your request is approved, you will receive instructions for returning your order.

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your account. Processing times may vary depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

We may request photos of the item and its packaging to process your claim.

If the claim is approved, we will provide a replacement or issue a full refund, including any applicable shipping costs.

Exchanges

Exchanges are only available for items that arrive damaged, defective, or incorrect.

Order Cancellations

Orders may be canceled only before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return procedure described above.

Chargebacks

If you experience an issue with your order, we encourage you to contact us before initiating a chargeback with your payment provider. We are committed to resolving any issues fairly and promptly.

Contact

For any questions regarding this Refund & Return Policy, please contact us using the contact form or customer support information available on our website.