Shipping Policy

Last updated: July 7, 2026

Thank you for shopping with Velixo. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing

Orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays.

During periods of high order volume, processing times may be slightly longer. If there is a significant delay, we will notify you by email.

2. Shipping Times

Estimated delivery times are as follows:

• France: 5–10 business days

• Europe: 5–12 business days

• International: 7–15 business days

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on your location, customs procedures, weather conditions, and carrier delays.

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the shipping method selected.

From time to time, we may offer free shipping promotions. Any applicable conditions will be displayed on our website.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available.

Please allow up to 48 hours for tracking information to become active.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Velixo is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

6. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and other fees may apply depending on your country's regulations.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible at:

Email: velixoshop7@gmail.com

We will work with the shipping carrier to investigate the issue and provide an appropriate solution whenever possible.

8. Delivery Delays

Velixo is not responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:

• Weather conditions;

• Customs inspections;

• Transportation disruptions;

• Natural disasters;

• Public holidays;

• Carrier delays.

9. Order Changes and Cancellations

If you need to modify or cancel your order, please contact us immediately at velixoshop7@gmail.com.

We cannot guarantee that changes or cancellations can be made once an order has entered processing or has been shipped.

10. Contact Us

If you have any questions regarding this Shipping Policy, please contact us:

Velixo
Avenue de la République
93300 Aubervilliers
France

Email: velixoshop7@gmail.com